We collaborated with more than 100 of the capital’s tourism businesses, including Gatwick Airport, Hilton, Merlin Entertainments and Airbnb, as well as leading industry associations such as the Association of Leading Visitor Attractions (ALVA) and the British Hospitality Association, to define a vision for London’s tourism industry.
We believe that if this vision is realised, tourism will drive economic growth and stimulate the city’s cultural scene, support even greater numbers of jobs and strengthen London’s reputation as an open and welcoming city.
Why is tourism important to London?
Tourism plays a vital role in London’s economy. It employs one in seven of London's workforce and strengthens London’s reputation as an open and welcoming city.
Visits to the capital by 2025 are projected to attract 40.4m international and domestic visits annually – 30% more than in 2016 – but such growth and associated economic benefits will only be realised with a coherent vision and the means to implement it.
I am delighted to endorse and support this new vision. It sets out a clear new direction for London’s tourism sector.Sadiq Khan
Mayor of London
How London can get there
This vision outlines how creating a world-class visitor experience will be crucial to growing London’s tourism sector.
The industry believes this can be achieved through activity in four areas:
- Pre-visit promotion: convincing more people to choose London by attracting more first-time visitors; drawing more visitors during off-peak seasons and directing them to locations where London has capacity; and showcasing London’s cultural offer.
- Visitor experience and information: providing visitors with information to help them do more and see more in London; improving information to help them find rewarding food experiences; and encouraging visitors to explore areas beyond central London and connect with Londoners.
- Infrastructure and amenities: ensuring London can sustain and accommodate the growing number of visitors; and investing in culture, amenities and digital infrastructure.
- Developing the infrastructure for business visits and events: strengthening the meetings and events proposition by understanding drivers for growth and reviewing capacity constraints; creating a world-class business visitor experience through greater coordination across the city; and addressing regulatory constraints that make London less attractive for delegates.
A Tourism Vision for London [PDF 4.4 MB]
Discover a new vision for London’s tourism industry.
Thank you to all the organisations that kindly gave their time and valuable insight to help deliver this guide.
There are so many exciting developments in the pipeline to help London maintain its attractiveness to tourists the world over. For tourists, this creates an exciting opportunity to experience the character and diversity of London’s people and places, facilitating cultural exchange.Sharon Ament
Director, Museum of London